Refund policy

At PureNutra Supply, we strive to ensure you are satisfied with your purchase. Please read our refund policy carefully.

Eligibility for Refunds

You may request a refund or replacement for products under the following conditions:

  • The product is defective, damaged, or arrives incorrectly.
  • You contact us within 30 days of the delivery date.
  • You provide proof of purchase (order number, receipt, or confirmation email).

Note: Opened or partially used products may not be eligible for a full refund unless the item is defective or damaged.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@purenutrasupply.com with your order details.
  2. Describe the issue and attach photos if the item is damaged or incorrect.
  3. Our team will review your request and respond within 3-5 business days.

Refund Processing

  • Approved refunds will be issued to the original payment method within 7-10 business days.
  • Shipping charges are non-refundable, unless the item was defective or sent incorrectly.
  • In cases of replacement, we will provide instructions to return the original item before sending a replacement.

Exchanges

  • Exchanges are allowed for items that are defective, damaged, or incorrectly shipped.
  • Contact our support team at support@purenutrasupply.com for instructions.

Non-Refundable Items

  • Opened or used products (unless defective or incorrect)
  • Gift cards
  • Downloadable or digital products

Shipping for Returns

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • Items should be returned in their original packaging with all components.

Contact Us

If you have any questions regarding our refund policy, please contact us:

PureNutra Supply
Address: 1390 S Ponderosa Dr, Gilbert, AZ 85296
Email: support@purenutrasupply.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)